BP105T. COMMUNIUCATION SKILLS Books
All books are given below after syllabus
Unit-I
Communication Skills: Introduction, Definition, The Importance of Communication, the communication process – Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context.
Barriers to communication: Physiological Barriers, Physical Barriers, Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers.
Perspectives in communication: Introduction, Visual perception, Language, Other factors affecting our perspective - Past Experiences, Prejudices, Feelings, Environment.
Unit-II
Elements of communication: Introduction, Face to Face Communication - Tone of Voice, Body Language (Non-verbal communication), Verbal Communication, Physical Communication.
Communication styles: Introduction, The Communication Styles Matrix with example for each Direct communication style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style.
Unit-III
Basic listening skills: Introduction, Self-Awareness, Active Listening, Becoming an Active Listener, Listening in difficult situations.
Effective written communication: Introduction, When and When Not to Use Written Communication- Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal Communication.
Writing effectively: Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message.
Unit-IV
Interview skills: Purpose of an interview, Do’s and Don’ts of an interview.
Giving presentations: Dealing with Fears, planning your Presentation, Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery.
Unit-V
Group discussion: Introduction, Communication skills in group discussion, Do’s and Don’ts of group discussion.
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