BP105T. COMMUNIUCATION SKILLS Books : PharmaLite.in

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BP105T. COMMUNIUCATION SKILLS Books

 

All books are given below after syllabus

Unit-I

Communication Skills:  Introduction, Definition, The Importance of Communication, the communication process –   Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context. 

Barriers   to   communication:   Physiological   Barriers, Physical   Barriers, Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers. 

Perspectives in communication:  Introduction, Visual perception, Language, Other factors affecting our perspective - Past Experiences, Prejudices, Feelings, Environment. 


Unit-II

Elements of communication: Introduction, Face to Face Communication - Tone of Voice, Body Language (Non-verbal communication), Verbal Communication, Physical Communication. 

Communication styles: Introduction, The Communication Styles Matrix with example for each Direct communication style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style. 


Unit-III 

Basic listening skills: Introduction, Self-Awareness, Active Listening, Becoming an Active Listener, Listening in difficult situations. 

Effective written communication: Introduction, When and When Not to Use Written Communication- Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal Communication. 

Writing effectively: Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message. 


Unit-IV

Interview skills: Purpose of an interview, Do’s and Don’ts of an interview. 

Giving presentations: Dealing with Fears, planning your Presentation, Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery. 


Unit-V

Group discussion: Introduction, Communication skills in group discussion, Do’s and Don’ts of group discussion. 





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